- Fast delivery
- 24/7 customer service
- Secure payments
Do you ship all over the world?No, for the moment we ship in the countries of the European Union, England, the United States and Canada.
Do you provide product tracking information?Yes, you will receive an email once your order is shipped containing your tracking information. If the tracking information is not yet available, no worries, some shipping companies take 2-3 business days so that the tracking information is updated in the system.
I have a discount code, where do I enter it?To enter your discount code, you will need to be on the checkout page of your order. If you are on mobile, you will need to click on “View Order Summary” to enter it.
You can enter your discount code in the cart and it will automatically apply the cost reduction for you. If your discount code does not work, contact us immediately and we will resolve the issue.
How long before I receive my order?We take 2-4 days to process your order then 2-3 weeks to deliver it.
How can I get free shipping? Why is my order charging shipping?
Free shipping is automatically triggered in the cart when your final order is valued over 60$.
Do you accept product returns?We strive to offer you the most innovative products on the market. We give you the guarantee that you will be 100% satisfied. If you are not satisfied for any reason, contact us and we will resolve your issue.
Our products are manufactured according to the strictest technical standards. We guarantee you a durable and quality product. If you have the slightest problem with your order, contact us at https://achete.online/en/contact/ and together we will find a solution to your problem.
If you would like to return or exchange your order for any reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving the product. You can return your product in exchange for a credit, a replacement product, or a refund from the payment method used during your purchase.
However, there are some exceptions to our return and exchange policy:
- Items on sale are neither returned nor exchanged,
- Items must be returned with their label and in their original packaging,
- Returned items must show no signs of wear.
- Items must not be monogrammed, personalized or damaged by normal wear and tear.