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Special offer !!! SALES up to 20% off - Hurry up

FAQ

Frequently asked questions and answers

We are located in Paris, France.

In the product description, there is a tab or an icon “Size Guide” which you can refer to to make a match according to your country of residence. However, it should be noted that there may be errors of 2 to 3 cm in the original sizes of the product. So it is better to take a size larger than the one corresponding to you.

  1. Jewelry is often replaced, the same piece of jewelry should be avoided for a long time, especially in hot summer, the jewelry coating is easily corroded by long-term contact with sweat, so it is best to prepare multiple pieces of jewelry for frequent replacement.
  2. The jewelry is easily damaged when exposed to chemicals. The aroma of bathing, chlorine in swimming, salt in seawater, etc. will cause corrosion marks on the jewelry coating, so all jewelry should be removed before bathing or swimming.
  3. Collision is easy to wipe flowers, storage should be careful, do not overlap the jewelry, should be stored in the original packaging bag or placed in a jewelry box with a separate small grid, to avoid rubbing each other and rubbing the surface.
  4. Clean the jewelry from time to time, and use a soft fine-bristle brush to wipe the surface of the jewelry to remove the surface stains.
  5. Apply a layer of transparent nail polish on the metal surface, which can avoid the contact between the accessories and the air, and wear it for a longer time.

To enter your discount code, you will need to be on the checkout page of your order. If you are on mobile, you will need to click on “View Order Summary” to enter it.

You can enter your discount code in the cart and it will automatically apply the cost reduction for you. If your discount code does not work, contact us immediately and we will resolve the issue.

We take 2-4 days to process your order then 2-3 weeks to deliver it.

No, for the moment we ship in the countries of the European Union, England, the United States and Canada.

Our offices are located in Paris, France. Our warehouses are located in Europe, in United States and in Canada.

Yes, you will receive an email once your order is shipped containing your tracking information. If the tracking information is not yet available, no worries, some shipping companies take 2-3 business days so that the tracking information is updated in the system.

Our products are shipped separately depending on your order. If it contains, for example, products of two different warehouses, there will be therefore two deliveries. The rest of the order will certainly arrive shortly.

We are sorry to hear that. Simply send us an image of the damaged product in question at the e-mail address: support@achete.online and we will send you a similar product replacement as quickly as possible.

Free shipping is automatically triggered in the cart when your final order is valued over 60$.

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